Robust Support for Complex Processes
Given the importance of managing enterprise information assets, and their use by your organizations' analytical and operational applications, RLPTechnologies offers robust technical support to speed problem resolution, track issues and feed future product enhancements. Our support services include:
- Web-based issue logging, available 24 X 7 at our help desk
- Online help to aid in problem resolution
- Multiple levels of severity to drive focus of technical support analysts
- Capability to view issue status and update new information as appropriate
- Escalation procedures and processes to ensure attention
- Personal help-desk services, with access to experienced data management professionals
- Access to our knowledgebase of best practices and frequently asked questions
- Ability to submit requested product enhancements for future development efforts
Project Management Office
We know how important it is for knowledge to be readily available to all project team members. That's why we have implemented a world-class knowledge repository in both building and deploying OneView360° within R. L. Polk. Our experiences with the software life cycle provide a foundation for project management that includes comprehensive phase reviews, gate milestone reviews and closeout to ensure your project stays on track, while maintaining the appropriate level of leadership team and steering committee visibility and approval.
Organizational Change Management
Applying lean principles to the build of OneView360° is a unique approach, one that will require you to secure the readiness of your team to guarantee long-term success. Our experience will enable us to assess your organization, help you manage the flow of information throughout the process and validate the adoption with your teams. Process and technology are inherent to the success of these types of data management projects, but rely on your people accepting the change as a new way to do business.
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